Netflix Error Code NW-1-19: Troubleshooting Guide

John
May 21, 2024
3 min read

Have you ever encountered the Netflix error code NW-1-19 while trying to stream your favorite shows or movies? Don’t worry; you’re not alone. This error is quite common and can occur on various devices. In this troubleshooting guide, we’ll explore what Netflix error code NW-1-19 is and offer some steps to fix it.

What is Netflix Error Code NW-1-19?

When you encounter Netflix error code NW-1-19, it generally indicates a network connectivity issue preventing your device from reaching the Netflix servers. This can happen due to a variety of reasons, such as problems with your internet connection, DNS configuration, or issues with the Netflix app itself.

Troubleshooting Steps

Here are some steps you can follow to troubleshoot and resolve the Netflix error code NW-1-19:

1. Check Your Internet Connection

Start by checking if your internet connection is working correctly. Ensure that other devices connected to the same network can access the internet without any issues. If you’re using Wi-Fi, try restarting your router and reconnecting your device to the network.

2. Restart Your Device

Sometimes, a simple device restart can resolve temporary glitches. Power off your device completely and wait for a few seconds before turning it back on. Then, launch the Netflix app again and check if the error persists.

3. Verify DNS Settings

DNS (Domain Name System) translates web addresses into IP addresses. Incorrect or misconfigured DNS settings can cause Netflix error code NW-1-19. Here’s how you can check and update your DNS settings:

Windows: Open the Control Panel, go to “Network and Internet,” then “Network and Sharing Center.” Click on your active network connection, select “Properties,” and double-click on “Internet Protocol Version 4 (TCP/IPv4).” Ensure that both DNS server fields are set to “Obtain DNS server address automatically.”
Mac: Open “System Preferences,” click on “Network,” select your active network connection, and click on “Advanced.” Go to the “DNS” tab and remove any DNS servers listed. Click the “+” button to add your network’s DNS servers, provided by your internet service provider.
Smart TV or Streaming Device: The steps to change DNS settings on these devices may vary. Check your device’s user manual or search online for specific instructions.

4. Update or Reinstall Netflix

If the issue persists, it could be related to the Netflix app itself. Make sure you have the latest version of the app installed on your device. Check for any available updates and install them if necessary. Alternatively, you can try uninstalling and reinstalling the Netflix app to refresh it.

5. Contact Your Internet Service Provider (ISP)

If none of the above solutions work, it’s possible that the issue lies with your internet service provider. Contact them to inquire about any known issues or to seek assistance with resolving the Netflix error code NW-1-19.

Enjoy Your Netflix Again

By following these troubleshooting steps, you should be able to resolve the Netflix error code NW-1-19 and get back to enjoying your favorite shows and movies. Remember to check your internet connection, restart your device, verify DNS settings, update or reinstall Netflix, and reach out to your ISP if needed. With a little patience and persistence, you’ll be streaming in no time!

We hope this guide has been helpful. Happy streaming!