Troubleshooting Netflix Error Code S7361

John
May 21, 2024
3 min read

If you are a Netflix user, you might have come across error code S7361 at some point while streaming your favorite movies or TV shows. It can be frustrating to encounter this error, but don’t worry! In this blog post, we will discuss what Netflix error code S7361 means and provide you with some troubleshooting steps to resolve it.

Error code S7361 typically indicates a problem with the web browser you are using to stream Netflix content. Here are a few common causes and solutions to help you overcome this issue:

Outdated browser: One possible reason for encountering error code S7361 is using an outdated web browser. Netflix constantly updates its streaming service, and older browsers may not be compatible with the latest technologies. To resolve this issue, ensure that you are using the most recent version of your browser. Updating your browser often resolves compatibility problems and allows you to enjoy uninterrupted streaming.
Browser extensions: Certain browser extensions or add-ons can interfere with Netflix’s playback functionality and trigger error code S7361. To check if an extension is causing the problem, try disabling all extensions and see if the error persists. If the issue is resolved after disabling the extensions, you can systematically enable each extension to identify the specific one causing the conflict. Removing or updating that extension should resolve the error.
Clear browser cache: Accumulated cache files and cookies in your browser might cause conflicts when streaming Netflix, leading to error code S7361. Clearing your browser cache can help resolve this issue. Here’s how to do it in popular web browsers:

Google Chrome: Go to Settings > Privacy and Security > Clear Browsing Data. Select the appropriate options and click on “Clear data.”
Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data. Click on “Clear Data” and choose the appropriate options.
Microsoft Edge: Go to Settings > Privacy, search, and services > Choose what to clear. Select the appropriate options and click on “Clear.”

Update WideVine Content Decryption Module: WideVine is a plugin that Netflix uses to stream its content securely. If this plugin becomes outdated or corrupted, it can trigger error code S7361. To update WideVine, follow these steps:

Open your browser and type “chrome://components” in the address bar for Google Chrome or “edge://components” for Microsoft Edge.
Look for “WideVine Content Decryption Module” and click on “Check for update” next to it.
If an update is available, click on “Update.” Once the update is complete, restart the browser and try streaming Netflix again.

Try a different browser: If the above steps didn’t resolve the error, try streaming Netflix using a different browser. Sometimes, the issue might be specific to your current browser, and utilizing an alternative one can help overcome this hurdle.

If you have followed all the troubleshooting steps above and continue to encounter error code S7361, it is recommended to reach out to Netflix customer support for further assistance. They have specialized agents who can provide personalized solutions to your specific issue.

Remember, encountering error code S7361 while streaming Netflix is a common problem, but with the right troubleshooting steps, you can quickly resolve it and get back to enjoying your favorite shows and movies.